FAQs

Are prices shown in my local currency? 

All products on MoniiGarmenx.com are priced in US Dollars ($ USD). Customers located outside of the United States will see a total amount charged on their bank statement in the default currency their bank deals in. The difference between USD order total and the amount charged on your bank statement is due to currency conversion from your financial institution.

Where is my order? 

All orders are processed and shipped out by 5pm (PST) Monday through Friday. Orders received after 12pm (PST) will be processed the next business day. All shipping times are estimates provided to us by our shipping partners. Weather or missed delivery attempts can often be a factor in delayed shipments. Also international shipments can often be delayed due to high variance with each country’s customs processing.

Do you offer free shipping? 

We do! MoniiGarmenx.com offers free shipping on most Domestic and Canada orders and $7.00 on all International shipped orders. *To guarantee a safe delivery in certain countries, we must ship your order using a ship method with full detailed tracking. Free standard shipping is not an option for all locations. Shipping costs to non-eligible free shipping countries will be quoted during checkout.

What do the water resistance ratings mean? 

Water Resistance indicates how well a watch is sealed against the water ingress. This is normally followed by an indication of the static test pressure that in a leakage test a sample of newly made watches were examined. An indication of the water depth check pressure does not mean that a water-resistant watch has been designed for continuous long-term use at these depths of water. For example, a watch marked 3 ATM/30 meters water resistant cannot be expected to withstand activity for longer time periods in a swimming pool, let alone continue to function at 30 meters under water. This is because the test is conducted only once using static pressure on a sample of newly manufactured watches. The test for qualifying a diving watch for repeated usage in a given depth includes safety margins to take factors into account like aging of the seals, the properties of water and seawater, rapidly changing water pressure and temperature, as well as dynamic mechanical stresses encountered by a watch.
Here are some activities that some brands use to illustrate water resistance.

3 ATM = Not intended for any exposure to water
5 ATM = Splash resistant, suitable for washing hands or light rain
10 ATM = Water Sports, suitable for swimming, surfing, etc.
20 ATM = Scuba Diving, suitable for extreme ocean depths

Can I place a special order for a brand you don’t have on your website? 

We have a carefully curated collection of the brands we carry on our site; if you don’t see it on our site, we don’t carry it. We are open to considering new & interesting brands. Please submit new brands/collections via our Contact Us page.

I entered the wrong shipping address. How do I update this? 

Most of our orders are immediately processed. You must contact us within 15 minutes of placing your order to update this info (change of color, change of address, and etc.) by emailing moniigarmenx@gmail.com. Please include your name, order number and the correct address for faster processing. We are not responsible for orders placed and shipped to an incorrect address entered at checkout.